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A sector historically seen as community managers and hardware specialists are more and more tasked with spearheading digital overhauls impacting the entire firm. For industries which were slower to spend money on new tech, that shift may be far more troublesome in comparison with early adopters like Wall Road banks.
That was the case for Paola Arbour when she got here onboard Tenet Healthcare in 2018 because the hospital chain’s chief info officer. The rent was acknowledgement of the necessity for a pacesetter that would “deliver know-how to bear into an organization that has spent in all probability an excessive amount of of its time not appreciating know-how the best way it wanted to,” she advised Enterprise Insider.
Arbour shared the 4 steps she took to show the IT division from ticket-takers into tech leaders.